stop

Capital One Field at Maryland Stadium A-Z Guide

Maryland Athletics
2-10-2015
Print RSS

ADA ACCESSIBILITY
Capital One Field at Maryland Stadium is designed with parking, restrooms, concessions, water fountains, ATM's, closed captioning and seating areas accessible to guests with disabilities. See GUESTS WITH DISABILITIES

ADA TICKET FRAUD
Ticket fraud includes but is not limited to the misrepresentation of a disability. Management reserves the right to take appropriate action regarding misrepresentation, which may result in relocation, revocation of tickets, or ejection.

ALCOHOL POLICY
Alcoholic beverages are prohibited at Capital One Field at Maryland Stadium. Any attempt to bring alcohol into the stadium is a violation of facility regulations and may result in the guest being denied admittance ejected, arrested, and/or tickets being revoked. Note that the 'No Alcohol Perimeter' starts when you get in line. Please refer to PROHIBITED ITEMS & BEHAVIOR.

ANIMALS
Animals are not permitted inside of Capital One Field at Maryland Stadium with the exception of service animals and service animals in training for guests with disabilities. Please refer to PROHIBITED ITEMS & BEHAVIOR.

ATMs
There is an automated teller machine (ATM) located on the Concourse Level (1st level) behind Section 15. Another ATM is located just outside of Gate C, near Ellicott Hall, prior to entering Capital One Field at Maryland Stadium.

BAG SEARCH
All bags are subject to search upon entry and are subject to additional searches within the stadium. Backpacks and bags larger than 8" x 11" x 12" are prohibited. Guests are encouraged to return unauthorized items to their vehicles. The University of Maryland cannot safeguard items which are not permitted into the stadium. Violators of the rules or any State or City laws will be refused admission or asked to leave. This policy is in effect for all guests who visit Capital One Field at Maryland Stadium.

BANNERS, SIGNS, & FLAGS
Signs must be handheld, event-related, in good taste, and cannot obstruct another guest's view. They may not contain commercial messages, logos, or political endorsements and may not be hung on the stadium structure. Signs or flags on sticks or poles are not permitted. Management reserves the right to confiscate signs that are in violation of stadium policy.

BOTTLES & CANS
It is prohibited to enter Capital One Field at Maryland Stadium with bottles, cans, or other beverage containers. A search will be conducted at the gates to prevent these and other prohibited items from entering the stadium. Please use one of the numerous recycling containers located by each entrance. Please refer to Prohibited Items & Behavior for more information. Exceptions will be made for those with medical requirements and/or special needs.

BROADCAST
Television and radio broadcasts times are generally announced in advance of the game. Game times will be posted on the lacrosse schedule page when confirmed.

CAMERAS
Still-cameras may be used at any time provided that their use does not interfere with another guest's ability to enjoy the atmosphere of Capital One Field at Maryland Stadium. However, flash photography is not permitted as it may interrupt play. The use of video cameras is prohibited and these items will not be permitted inside of Capital One Field at Maryland Stadium. Please refer to PROHIBITED ITEMS & BEHAVIOR for more information.

CELLULAR PHONES
The use of cellular phones is permitted inside of Capital One Field at Maryland Stadium provided that that their use does not interfere with another guest's ability to enjoy the atmosphere inside of the stadium.

CHAIR BACK POLICY 
Any portable seat that impedes on the comfort and enjoyment of a fan in an adjacent seat (in front, behind, or to the side) is prohibited. Any stadium seat measuring 16 inches wide or less will fit into any seat in Capital One Field at Maryland Stadium. All seats with arm rests are prohibited.

CLOSED CAPTIONING
See GUESTS WITH DISABILITIES – CLOSED CAPTIONING

COMMUNITY PROGRAMS & DONATIONS
If your nonprofit organization is seeking a donation of game tickets or of another type, please send a formal letter of request to:

University of Maryland Athletics
Marketing Department
XFINITY Center 
1 Terrapin Trail
College Park, MD 20741

If you have further questions, please contact the Marketing department at 301-314-0151.

COMPLIMENTS, COMPLAINTS, & COMMENTS
Guests with a compliment, complaint, or comment may express it, in person, to a Facilities, Operations & Events staff member at Capital One Field at Maryland Stadium. Written feedback may be sent through our website.

CONCESSIONS
Concession stands are along the concourse of Capital One Field at Maryland Stadium. For your convenience, all concession stands accept MasterCard, Visa, American Express, and Discover.

Allergy Information

CORPORATE PARTNERSHIPS
For more information regarding corporate partnerships, please contact the Director of Corporate Partnerships for Maryland Sports Properties at:

Maryland Sports Properties
2626 XFINITY Center
College Park, MD 20742
301-405-8073

ELECTRONIC TICKET SCANNING 
All tickets will be electronically scanned in order to verify authenticity. Tickets which have been scanned upon entry cannot be used by another guest.

EMERGENCIES
Should you need immediate assistance, please notify the nearest usher, security personnel or police officer. In the event of a stadium emergency pertinent information regarding the emergency situation and evacuation procedures will be provided over the public address system and on stadium video boards.

ENTRANCES
There are two (2) main entrances to Capital One Field at Maryland Stadium used for Lacrosse. Click here for a map of Capital One Field at Maryland Stadium.

General Public Entrances
Gate I: South side of Capital One Field at Maryland Stadium between Ticket Booth 5 and 6

In the event of a large capacity crowd, the following General Public Entrances will also be open:

Gate F: West side of Capital One Field at Maryland Stadium adjacent to Stadium Drive Parking Garage

Gate H: Southwest corner of Capital One Field at Maryland Stadium to the west of Ticket Booth 5

Student & Student Guest Entrances
Can use all General Public Entrances

Press Entrance / All Will Calls
Gate J: South side of Capital One Field at Maryland Stadium to the east of Ticket Booth 6

FAN CODE OF CONDUCT 
The Terrapins are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lots. We want all fans attending our games to enjoy the experience in a responsible fashion.

Event patrons are responsible for their conduct as well as the conduct of their guest and/or persons using their tickets. Even if the season ticket holders give away or sell their tickets to the game, the account holder is accountable for the actions of those using the tickets. Accounts can be forfeited partially or entirely for violations of the Code of Conduct.

Fans who demonstrate inappropriate and disruptive behavior, including the following, are subject to ejection and season ticket holders risk losing their season ticket account and/or parking privileges for:

  • Excessive consumption of alcohol
  • Obscene, offensive or abusive language and actions
  • Fighting, or otherwise dangerous, abusive or profane behavior
  • Interfering with other guests ability to see the game
  • Smoking inside of Capital one Field at Maryland Stadium
  • Scalping or other improper resale of tickets
  • Interfering with security procedures
  • Interfering with the process of the game or going onto the field
  • Throwing any objects onto the field or in the stadium
  • Any action warranting ejection and/or confiscation of game tickets by police or stadium security

FAN MAIL
Letters to Terrapin Student-Athletes and Coaches should be sent directly to the Student-Athlete or Coach at:

XFINITY Center 
1 Terrapin Trail
College Park, MD 20741

FIRST AID
A First Aid Station is located behind section 23 on the Concourse Level. EMTs are available during Terrapin lacrosse games. If needed, please contact the nearest Maryland guest service representative, usher, stadium security personnel, or police officer for assistance.

GATE OPENING TIMES
Capital One Field at Maryland Stadium gates open 1 hour prior to the start of the scheduled game time. Go to the Maryland Athletics homepage at www.umterps.com or call the Maryland Terrapins Ticket Office at 301-314-7070 for more information.

GROUP TICKETS
Group tickets and special group experiences are available for all games at Capital One Field at Maryland Stadium. For more information on group tickets and experience packages, please contact Assistant Director of Marketing, Jordan Looby, by phone at 301.314.7162 or by email at jlooby@umd.edu.

GUESTS WITH DISABILITIES 
Capital One Field at Maryland Stadium is designed with parking, restrooms, concessions, water fountains, ATM's, and seating areas accessible to guests with disabilities.

Closed Captioning
Closed captioning of the game announcements will be available on two ribbon boards on the east end of the stadium if requested two weeks prior to the desired competition. Please submit the request by clicking here.

Entrances
All of the entrances into Capital One Field at Maryland Stadium on a Lacrosse game day are accessible to our guests with disabilities.

Parking
The most convenient parking for fans with disabilities is in the Stadium Drive Garage, adjacent to Capital One Field at Maryland Stadium. On game day, parking for fans with disabilities without season permits is on a first-come, first-served basis and patrons must display valid, state issued accessible tags to park in these spaces.

Restrooms
All restrooms are accessible to our guests with disabilities and equipped with diaper changing stations. Tailgating restrooms are open until two hours prior to game time and are located between Gates G & H on the southwest side of the stadium.

Seating
Seating for guests with disabilities is available at the top of Section 28 on the Concourse Level on the south side of the stadium. Guests with disabilities are permitted one companion ticket.

HOTEL ACCOMODATIONS
Click here to find local hotel information.

LOST & FOUND
Lost items may be turned into any of the ushers or security personnel around the stadium. Guests inquiring about lost items at previous events should call the Facilities, Operations & Events office at 301-314-7126 for more information. Items lost at prior games are held in a secured area for 30 days and are then donated to an appropriate charitable organization. Capital One Field at Maryland Stadium cannot be held responsible for any lost or damaged items.

LOST CHILDREN & GUESTS
Lost children and guests should be taken to the nearest usher or security personnel around the stadium. Parents looking for a lost child should contact the nearest usher or security personnel

LOST OR STOLEN TICKETS
For information on replacing lost or stolen tickets to an event at Capital One Field at Maryland Stadium, please contact the Maryland Ticket Office directly at 301-314-7070.

M CLUB
The M Club Foundation exists within the University of Maryland Athletic Department to provide former Terrapin athletic letter winners the opportunity to continue to be involved in Maryland Athletics once their eligibility has expired. There are no better ambassadors for Maryland Athletics than those who have competed while wearing the Terrapin colors. The M Club provides these former student athletes with the avenue to give back to the institution that they represented so well.

For more information on the M Club please call them at 301-314-7020 or visit them at www.themclub.org.

MASCOT APPEARANCES
Guests have the opportunity to book Testudo for appearances at a birthday party, company party, grand opening, or other function. For more information on having Testudo appear at one of your events please call the Marketing Department at 301-314-7072.

MEDIA ENTRANCE / WILL CALL
The entrance for the media, Gate J, is located on the south side of Capital One Field at Maryland Stadium to the east of Ticket Booth 6. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly. Click here for a map of Capital One Field at Maryland Stadium.

MERCHANDISE 
Visit the Under Armour Shop located at the bottom of Tyser Tower behind Section 21 to purchase your sideline apparel.

The Terrapin Team Shop in the XFINITY Center is also open Monday - Friday 10:00 a.m.-4:00 p.m. For convenient online shopping, visit the Terrapin Team Shop Online all day, every day at shop.umterps.com.

ON-FIELD ACCESS
Only authorized and properly credentialed personnel will be permitted on the field before, during, or after a game. Any unauthorized person going onto the field will be removed from the stadium and subject to arrest.

PARKING
All parking in Lot Z/1 adjacent to Capital One Field at Maryland Stadium is free after 4pm Monday – Friday and all day Saturday and Sunday. There are also two pay-to-park garages near the stadium if Lot Z/1 is not available. Stadium Drive Garage is on the west end of the stadium and Union Lane Garage is on the east end of the stadium.

PLAYER GUEST WILL CALL
Will Call for Home Team Player Guests is located at Gate J on the south side of Capital One Field at Maryland Stadium east of Ticket Booth 6. Identification is required in order to pick up tickets left at the Player Guest Will Call window. For more ticket information, please call 1-800-462-TERP, email terptix@umd.edu, or visit them online by clicking here.

PROHIBITED ITEMS & BEHAVIOR
The Big Ten promotes good sportsmanship by student-athletes, coaches and spectators. We request your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments or other intimidating actions directed at officials, student-athletes, coaches or team representatives will not be tolerated and are grounds for removal from the site of competition. Out of concern for the safety of our guests and employees, the following is prohibited:

The following items and/or activities are prohibited during athletic competitions and events:
Pets*
Food or Drink of any kind*
Alcoholic Beverages
Illegal Substance
Fireworks / Firearms
Weapons
Laser Pointers
Artificial Noisemakers
Strollers
Skateboards / Bicycles   
Dangerous or Disruptive Behavior
Offensive Signage / Apparel
Sign Poles or Sign Sticks
Smoking 
Soliciting / Loitering / Trespassing
Video Cameras
Umbrellas
Backpacks / Bags over 8" x 11" x 12"
Resale of Ticket
Pass-Outs / Re-Entry
*Exception will be made for those with medical requirements and/or special needs.

All persons / belongings are subject to search. Guests are encouraged to return unauthorized items to their vehicles. The University of Maryland cannot safeguard items which are not permitted into the stadium. Those who violate rules and regulations and any person(s) who commit illegal acts may be ejected from the facility and jeopardize the ability to attend future events.

Disruptive behavior is not accepted at Maryland Athletics events. Disruptive behavior constitutes actions that diminish other fans ability to enjoy the game day atmosphere including but not limited to: threats, threatening behavior, interfering with other guests' ability to see the game and throwing objects. These actions or any other actions deemed disruptive by stadium staff will not be tolerated and are grounds for removal from the stadium and other potential consequences include ticket suspension, ticket revocation, arrest and prosecution.

PUBLIC ADDRESS
No appeals will be made over the public address system. Requests of an emergency nature should be addressed to the nearest usher or security personnel.

QUESTIONS
Questions not answered in this fan guide may be directed to the Maryland Athletic Department by calling 800-462-TERP or by clicking here and submitting a ticket.

RADIOS/TELEVISIONS
Handheld radios and televisions are permitted inside of Capital One Field at Maryland Stadium as long as they are not larger than 12" x 12" x 12" and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are encouraged.

RECYCLING
See ZERO WASTE

RE-ENTRY
Guests may not exit and re-enter the stadium using the same ticket. However, in case of an emergency, a guest may receive a signature on their ticket from a gate supervisor, which will permit a guest to re-enter the stadium at the same gate. Guests that leave the stadium, at any time, without the signature from a gate supervisor, will not be permitted to re-enter the stadium with the same ticket.

RESTAURANTS
Please click here to find local restaurant information.

RESTROOMS
Restrooms are located throughout the concourse of Capital One Field at Maryland Stadium. All restrooms are accessible to our guests with disabilities and equipped with diaper changing stations. Tailgating restrooms are open until one and a half hours prior to game time and are located between Gates G & H on the southwest side of the stadium.

SEASON TICKETS
Please contact the Maryland Athletic Ticket Office at 1-800-462-TERP for information regarding prices or seat locations. You may also click here.

SEATING DIAGRAM
A seating diagram of Capital One Field at Maryland Stadium is available by clicking here.

SMOKING
The University of Maryland is a smoke free campus. Smoking is not permitted inside Capital One Field at Maryland Stadium.

SOUVENIRS 
See MERCHANDISE

STROLLERS
Strollers are not permitted inside of Capital One Field at Maryland Stadium.

STUDENT SEATING
For the first time in program history, specific seating at Capital One Field at Maryland Stadium has been designated exclusively for University of Maryland students. The first rows of section 26 will be marked with “Reserved – Student Seating” signs so that all Maryland students can enjoy each game together.

TELEVISION BROADCASTS
Television broadcasts times are generally announced in advance of the game. Please contact the Media Relations Department at 301-314-7064 for more information or check local listings for channels and times. Additional broadcast information can be obtained by clicking here.

TERP HOSTS
Terp Hosts are a guest relations staff that will work throughout Capital One Field at Maryland Stadium each lacrosse game day. This staff is trained to conduct stadium security, crowd control and of course The Maryland Way. The Maryland Way is about sportsmanship in the stands as well as on the field. Maryland athletics promotes an atmosphere where fans, home and visiting, interact in a positive, thoughtful and friendly way. Maryland athletics has developed a work force called Terp Hosts to prioritize guest relations on football game day. Terp Hosts will be positioned strategically throughout the stadium to welcome fans to each game and provide assistance in helping all of our guests have the most enjoyable experience possible.

TERRAPIN CLUB SCHOLARSHIP FUND
The Terrapin Club Scholarship Fund is composed of alumni, friends and fans of University of Maryland Athletics. Contributions provide athletic scholarship support to our over 500 student-athletes annually. As a Terrapin Club Scholarship Fund donor, you'll enjoy the camaraderie and fellowship unique to this organization. Most importantly, you'll feel the pride and satisfaction in providing a student athlete with a quality education.

For more information on joining the Terrapin Club, please call them at 301-314-7020, email terrapinclub@umd.edu, or visit their website at www.terrapinclubscholarshipfund.com.

TESTUDO
Dr. H.C. "Curly" Maryland, the former football coach who later became University President, recommended the Diamondback Turtle as Maryland's mascot in 1932 in response to the student newspaper's search for an "official" leader. The class of 1933 sponsored as its graduation gift the permanent, bronzed terrapin that watched over McKeldin Mall to this day.

Guests have the opportunity to book Testudo for appearances at a birthday party, company party, grand opening, or other function. For more information on having Testudo appear at one of your events contact Jamie Little.

THE MARYLAND WAY
The Maryland Way is being driven, every day, by our vision to “be the best” in everything that we do. It means being driven, every day, by our core values and a relentless focus on our WHY. It is showing passion for the University of Maryland in our daily lives by acting as leaders, as well as teammates, within the department, on campus, and in the community. The Maryland Way is about creating memorable experiences for all who attend our athletic competitions. To strive to create an experience that will enrich the lives of Maryland supporters everywhere.

Together, we will achieve our vision, to be the best and make everyone proud to be a Terrapin. Together, we will all live by The Maryland Way.

TICKETS
The Maryland Athletics Ticket Office is located on the south side of the XFINITY Center at the Main Entrance and is open Monday through Friday, from 8:30 am to 5:00 pm. Hours may be extended to accommodate the needs of specific events. For ticket information, please call 800-462-TERP, email terptix@umd.edu, or visit them at online.

TICKET POLICY
We value the enthusiasm of our guests, but ask that all guests exercise good judgment and observe our "Fan Code of Conduct." Guests should observe the rights of others by displaying proper decorum. All Season Ticket Holders are responsible for their conduct as well as the conduct of their guests and persons occupying their seats. Violations may result in revoked account privileges without reimbursement to the Season Ticket Holder and/or the holder of the ticket license at the discretion of Maryland Athletics and Capital One Field at Maryland Stadium.

TICKET REPLACEMENT POLICY
For information on replacing lost or stolen tickets at Capital One Field at Maryland Stadium, please contact the Maryland Ticket Office directly at 301-314-7070.

TICKET SCALPING
The resale of tickets within 300 feet of Capital One Field at Maryland Stadium to events at the stadium is strictly prohibited. Failure to comply with this policy may result in arrest or other disciplinary actions.

TRAVEL
For more information on traveling to the University of Maryland and Capital One Field at Maryland Stadium, please visit the Maryland Athletics Travel Center.

TYSER TOWER
Tyser Tower is located on the south side of Capital One Field at Maryland Stadium. It consists of luxurious suites available for game day use, media operations, and a University suite large enough for 200 invited guests. Only those with proper credentials may enter Tyser Tower during game days. For more information in regards to use of a suite on game day please visit http://www.terrapinclub.com/mens-lacrosse-premium-seating/.

UMBRELLAS
Umbrellas are not permitted inside of Capital One Field at Maryland Stadium and no storage of this item is available. Please refer to Prohibited Items and Behavior.

VIDEO CAMERAS 
Video cameras are not permitted inside of Capital One Field at Maryland Stadium and no storage of these items are available. Please refer to Prohibited Items and Behavior.

VISITING TEAM WILL CALL
Visiting Team Will Call is located at Gate J on the south side of Capital One Field at Maryland Stadium. Ticket distribution is determined by the visiting team. Identification is required in order to pick up tickets left at the Will Call tent. For more ticket information, please call 800-462-TERP, email terptix@umd.edu, or visit them online by clicking here.

WEBSITE
Visit www.umterps.com for the latest information on Maryland Athletics. Read daily stories and get information, maps, seating guides, and much more!

WHEELCHAIRS
All guests requiring a wheelchair must provide them for his/her own use. Wheelchairs are not provided at Capital One Field at Maryland Stadium.

WILL CALL
General will call is located at gate J on the south side of the stadium. Identification is required in order to pick up tickets left at Will Call. For more ticket information, please call 800-462-TERP, email terptix@umd.edu, or visit them online by clicking here.

ZERO WASTE
Maryland Athletics, Dining Services, Facilities Management and the Office of Sustainability is embarking on an ambitious and innovative recycling program to transform Capital One Field at Maryland Stadium into a Zero Waste facility by the year 2016. Maryland’s Drive to Zero Waste, which refers to diverting 90% of trash from the landfill by recycling and composting, is a bold endeavor that will require a campus-wide commitment and participation from all of the Terp Nation. Zero Waste stations for recycling and composting will be available throughout the stadium and all items purchased inside the stadium will be either recyclable or compostable to achieve Zero Waste. Please join the University of Maryland in creating a greener University.

LATEST HEADLINES